ORGANIZATIONAL PERFORMANCE
Organizational performance gauges an entity's success in reaching its goals through a multifaceted approach, commonly employing the balanced scorecard. This method assesses four key areas: financial results (like revenue and ROI), customer satisfaction (through metrics like retention and referrals), internal efficiency (in terms of quality and productivity), and learning and growth (focusing on employee development). This strategic framework aligns a company's mission with its performance, ensuring a balance between immediate and future objectives, while acknowledging alternative models may incorporate social or ethical considerations.
